"Catbase has enabled us to complete projects at a fraction of both the cost and the time of doing so without the Catbase software. In addition the support that the Catbase team have given us has been superb."

– Chalvington Press

CatBase Technical Support and Training

Online Tutorials

There's a selection of Tutorials that demonstrate how certain features of CatBase work - see them here.

Videos

Look at some online videos to see examples of how CatBase works and demonstrations of how to use specific features

Knowledgebase

Search for answers to your CatBase questions in our extensive online knowledgebase, and raise a support ticket if you can't find the answer you need.

Reference Manuals

The Reference Manuals tell you all you need to know about setting up and using CatBase. You can download them from here.

Example Databases

A selection of example databases that have been set up for publishing various types of catalogue, directory, etc. which can be used as a basis for your own project is available here.

Personal Training

Get live, customised, one-on-one training! Each new CatBase customer is entitled to FREE Personal Training. Find out more here. Use your Personal Training allowance if you need help getting your CatBase project up and running.

Technical Support

Basic Support

Basic Support includes:

Basic technical support is free for a full SIX MONTHS after purchase of our software.

Support is then optionally renewable annually at the following rates:

Edition

Price in UK £

Single-User:

Standard Edition

£50

 

Enterprise and Data Chameleon Editions

£100

Multi-User:

Multi-User Edition

£75 per user licence

Advanced Support

Advanced support includes Basic Support plus:

Support Level No. of Hours Annual Fee Monthly Fee
Plus Two 16 £810 £67.50
Plus Four 32 £1,500 £125
Plus Five 40 £1,900 £158.33

 

Bug Fixes

Support and training can also be purchased on a per-incident basis. Please see Personal Training for details or use the form below to make an enquiry..

On-Site Training

We can provide on-site training. The rate is £400 per day plus travel expenses.

Contacting Us for Support

Use this form to send us your question:

Our full contact details can be found here.

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