CatBase Technical Support and Training

  4D cross platform software application development

Technical Support

Support Tickets

Click here to create a new support ticket or view the status of an existing ticket

Online Tutorials

There's a selection of Tutorials that demonstrate how certain features of CatBase work - see them here.

CatBase Academy

We've created a series of videos to show you how CatBase works and how to use specific features of the software.


Search for answers to your CatBase questions in our extensive online knowledgebase, and raise a support ticket if you can't find the answer you need.


Personal Training

Get live, customised, one-on-one training! Find out more here.

Support contracts

All customers have 24/7 access to our Tutorials, Videos, Knowledgebase and Support Ticketing system.

Each new CatBase customer receives free personal support for 90 days - this includes more detailed and personal help and support than that which is available through the online support systems. Thereafter, you can purchase an annual Support Contract.

Basic Support

Basic Support includes:

  • Answers to your CatBase questions by email
  • Free CatBase program updates

Basic technical support is free for a full THREE MONTHS after purchase of our software.


Price in UK £, per year

 Single-User  Enterprise Edition £100

Data Chameleon Edition



Multi-User Edition (Enterprise and Data Chameleon)

£250 per user licence, with a minimum of £600. This must be ordered at the same time as  you purchase your CatBase licence.

Advanced Support

Advanced support includes Basic Support plus:

  • Custom script writing
  • Training
  • Help with any aspect of your publishing project
  • Pay either annually or monthly

The Basic Support fee plus

Support Level No. of Hours Annual Fee Monthly Fee
(12 payments)
Plus Two 16 £900 £75
Plus Four 32 £1,700 £142
Plus Five 40 £2,000 £160