CatBase Personal Training
Every CatBase customer is entitled to FREE Personal Training!
What's Personal Training?
Personal Training is LIVE, customised, online training on using CatBase. We can either demonstrate and explain features to you on our screens or we can log in to your computer and help you with your own setup (this requires installing a small piece of software on your computer). Here's how it works:
- Contact CatBase Support and book a date and time that suits you. Training sessions are booked in 15-minute blocks.
- We will email you a confirmation and link to log in to a special web page at the appointed time or a link to download the screen-sharing software for you to install
- Email any appropriate materials to your Personal Trainer (such as a PDF or a copy of your database if you need help setting something up)
- Prepare your list of questions
- At the agreed time, you log in to the web page or start the screen-sharing software
- You will be able to talk to your Personal Trainer and see exactly what is happening on their screen.
- Your Personal Trainer will answer your questions and show you exactly how to achieve what you want.
What does it cost?
- Each CatBase customer who purchases the Enterprise or Data Chameleon Edition is entitled to some FREE Personal Training: 1 hour for Enterprise Edition; 2 hours for Data Chameleon Edition.
- If you require additional training within the six-month free support period, or if you have subscribed to a Technical Support Contract, it is charged at £10 per 15-minute block
- For all others, it's £15 per 15-minute block
When we confirm your training time, we will include a link for you to enter your payment details if you are not getting free training. You will not actually be charged until the training has been completed.
How do I book a training session?
Easy-peasy ... just complete this form. Please note that we are based in the UK! Training session slots are available between 9AM and 8PM Monday-Friday and 1PM-6PM on Saturdays, UK time, which is:
- US East Coast time + 5
- US West Coast time + 8
- Australia - Sydney time - 10
- Australia - Perth time - 8
