CatBase Technical Support and Training
  4D cross platform software application development

Technical Support

Support Tickets

Click here to create a new support ticket or view the status of an existing ticket

Online Tutorials

There's a selection of Tutorials that demonstrate how certain features of CatBase work - see them here.

Videos

Look at some online videos to see examples of how CatBase works and demonstrations of how to use specific features

Knowledgebase

Search for answers to your CatBase questions in our extensive online knowledgebase, and raise a support ticket if you can't find the answer you need.

Training

Personal Training

Get live, customised, one-on-one training! Find out more here.

Support contracts

All customers have 24/7 access to our Tutorials, Videos, Knowledgebase and Support Ticketing system.

Each new CatBase customer receives free personal support for 90 days - this includes more detailed and personal help and support than that which is available through the online support systems. Thereafter, you can purchase an annual Support Contract.

Basic Support

Basic Support includes:

  • Answers to your CatBase questions by email
  • Free CatBase program updates

Basic technical support is free for a full THREE MONTHS after purchase of our software.

Edition

Price in UK £, per year

 Single-User  Enterprise Edition £100

Data chameleon Edition

£150

Multi-User (small - medium company 1-10 employees)

Multi-User Edition (Enterprise and Data Chameleon)

£250 per user licence, with a minimum of £600. This must be ordered at the same time as  you purchase your CatBase licence.

Multi-User (large company 10 - 100 employees)

Multi-User Edition (Enterprise and Data Chameleon)

£650 per user licence, with a minimum of £1,200. This must be ordered at the same time as  you purchase your CatBase licence.

Multi-User (large company more than 100 employees)

Multi-User Edition (Enterprise and Data Chameleon)

Please contact us for a quote.

Advanced Support

Advanced support includes Basic Support plus:

  • Custom script writing
  • Training
  • Help with any aspect of your publishing project
  • Pay either annually or monthly
 Single-user

Multi-User

The Basic Support fee plus

Support LevelNo. of HoursAnnual FeeMonthly FeeAnnual FeeMonthly Fee
Plus Two16£810£67.50£810£67.50
Plus Four32£1,500£125£1,500£125
Plus Five40£1,900£158.33£1,900£158.33